Includes bibliographical references and index. - Elektronische Ressource: Zugang über my ciu : EBook Central)

Introduction: Navigating cultural differences and the wisdom of Mrs. Chen -- Listening to the air: Communicating across cultures -- The many faces of polite: Evaluating performance and providing negative feedback -- Why versus how: The art of persuasion in a multicultural world -- How much respect do you want?: Leadership, hierarchy, and power -- Big D or little d: who decides, and how? -- The head or the heart: Two types of trust and how they grow -- The needle, not the knife: Disagreeing productively -- How late is late?: Scheduling and cross-cultural perceptions of time.