Crucial conversations : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.

By:

Patterson, Kerry [Verfasser]

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Material type:

TextPublisher: New York McGraw-Hill 2012Edition: Second editionDescription: xviii, 244 SeitenISBN:

978-0-07-177132-0
0-07-177132-8

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Review: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Buch	AWM Korntal Raum 2/3				Mk 03.0 Pat engl. (Browse shelf(Opens below))					Available			01078138

Browsing AWM Korntal shelves,Shelving location: Raum 2/3 Close shelf browser (Hides shelf browser)

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Previous	Mk 02.8 Gud Bridging differences effective intergroup communication	Mk 02.9 Mat Cross-cultural communication the essential guide to international business	Mk 03.0 Pat dt. Heikle Gespräche Worauf es ankommt, wenn viel auf dem Spiel steht	Mk 03.0 Pat engl. Crucial conversations tools for talking when stakes are high	Mk 03.1 Sco Fierce conversations achieving success at work & in life, one conversation at a time	Mk 03.2 Kla Perspektiven mediativer Kompetenzentwicklung eine explorative Studie zur retrospektiven Evaluation einer Mediationsausbildung durch interkulturell arbeitende Kräfte aus sozialen und pädagogischen Handlungsfeldern	Mk 04.8 Neu Die neuen Informations- und Kommunikationstechniken Chancen, Gefahren, Aufgaben verantwortlicher Gestaltung ; eine Studie	Next

Includes bibliographical references and index

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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