What is coaching? -- What is coaching? Part II -- The power of coaching -- The heart of a coach -- A coach's eye view of life -- A coaching value set -- The coachings relationship -- Master class: setting up a coaching relationship -- The client's agenda -- Goals: defining the outcome -- Listening: curiosity vs. diagnosis -- Master class: intuitive listening -- Asking powerful questions -- Master class: deconstructing questions -- Taking action -- Support structures -- Master class: encouragement and expectations -- Appendix A: 50 key coaching principles -- Appendix B: Find a great coach -- Appendix C: Become a certified coach -- Appendix D: Coaching resources.