@book{53918,
	author = {Schreyögg, Astrid},
	title = {Konfliktcoaching},
	publisher = {Campus-Verl.},
	year = {2011},
	address = {Frankfurt am Main [u.a.]},
	edition = {2., aktualisierte und erw. Aufl.},
	note = {Literaturverz. S. [401] - 419}
}