@book{55804,
	author = {Gudykunst, William B.},
	title = {Bridging differences},
	publisher = {Sage Publ.},
	year = {2004},
	address = {Thousand Oaks, Calif.},
	edition = {4. ed.},
	note = {Includes bibliographical references (p. 375-414) and index}
}