Patterson, Kerry <br/><br/>
Crucial conversations  tools for talking when stakes are high 
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 
 - Second edition 
 - xviii, 244 Seiten 
<br/><br/> Includes bibliographical references and index 
<br/><br/> What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. 
<br/><br/><label>ISBN: </label>978-0-07-177132-0  14,80 0-07-177132-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonale Kommunikation<br/>Zwischenmenschliche Beziehung