01661nam#a2200301uc#4500 0070341 20260731222715.0 978-0-07-177132-0 14,80 0-07-177132-8 Mk Patterson, Kerry Verfasser (DE-588)131944533 aut Crucial conversations tools for talking when stakes are high Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Second edition New York McGraw-Hill 2012 xviii, 244 Seiten Includes bibliographical references and index What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Interpersonale Kommunikation Zwischenmenschliche Beziehung Grenny, Joseph Verfasser aut McMillan, Ron Verfasser aut Switzler, Al EDU/LDR 9060 ICL 6410 ICL 6440 Kernliteratur MIN 6415 Kernliteratur ICL 6831 Kernliteratur 56452 56452 0 0 0 0 AWMBIB AWMBIB RAU23 2015-01-19 14.80 0 Mk 03.0 Pat engl. 01078138 2026-07-31 22:43:39 2026-07-31 BUCH