tools for talking when stakes are high Patterson, Kerry creator Verfasser aut Grenny, Joseph Verfasser aut McMillan, Ron Verfasser aut Switzler, Al text Second edition monographic xviii, 244 Seiten What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Includes bibliographical references and index Interpersonale Kommunikation Zwischenmenschliche Beziehung Mk 978-0-07-177132-0 0-07-177132-8 20260731222715.0 0070341