01801nam#a2200313uc#4500001000800000005001700008020002900025020001800054084000700072100005600079245012500135250001900260264003200279300002200311500005000333520069500383650003301078650003401111700003501145700003401180700001701214945001701231945001301248945002701261945002701288945002701315999001701342952012801359007034120260731222715.0  a978-0-07-177132-0c14,80  a0-07-177132-8  aMk1 aPatterson, KerryeVerfasser0(DE-588)1319445334aut  aCrucial conversationsbtools for talking when stakes are highcKerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler  aSecond edition 1aNew YorkbMcGraw-Hillc2012  axviii, 244 Seiten  aIncludes bibliographical references and index1 aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. 4aInterpersonale Kommunikation 4aZwischenmenschliche Beziehung1 aGrenny, JosepheVerfasser4aut1 aMcMillan, RoneVerfasser4aut1 aSwitzler, Al  aEDU/LDR 9060  aICL 6410  aICL 6440 Kernliteratur  aMIN 6415 Kernliteratur  aICL 6831 Kernliteratur  c56452d56452  00104070aAWMBIBbAWMBIBcRAU23d2015-01-19g14.80l0oMk 03.0 Pat engl.p01078138r2026-07-31 22:43:39w2026-07-31yBUCH