TY - BOOK AU - Scott,Susan TI - Fierce conversations: achieving success at work & in life, one conversation at a time SN - 978-0-425-19337-2 PY - 2004/// CY - New York PB - Berkley Books KW - Kommunikation KW - Gespräch KW - Erfolgsfaktor N1 - [Updated with new material]; Includes index N2 - The idea of fierce -- Master the courage to interrogate reality -- Come out from behind yourself into the conversation and make it real -- Be here, prepared to be nowhere else -- Tackle your toughest challenge today -- Obey your instincts -- Take responsibility for your emotional wake -- Let silence do the heavy lifting -- Embracing the principles ER -