000			01661nam#a2200301uc#4500
001			0070341
005			20260731222715.0
020			_a978-0-07-177132-0 _c14,80
020			_a0-07-177132-8
084			_aMk
100	1		_aPatterson, Kerry _eVerfasser _0(DE-588)131944533 _4aut
245			_aCrucial conversations _btools for talking when stakes are high _cKerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
250			_aSecond edition
264		1	_aNew York _bMcGraw-Hill _c2012
300			_axviii, 244 Seiten
500			_aIncludes bibliographical references and index
520	1		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650		4	_aInterpersonale Kommunikation
650		4	_aZwischenmenschliche Beziehung
700	1		_aGrenny, Joseph _eVerfasser _4aut
700	1		_aMcMillan, Ron _eVerfasser _4aut
700	1		_aSwitzler, Al
945			_aEDU/LDR 9060
945			_aICL 6410
945			_aICL 6440 Kernliteratur
945			_aMIN 6415 Kernliteratur
945			_aICL 6831 Kernliteratur
999			_c56452 _d56452